Refund policy

At Nila Ethnic Nest, we strive to deliver high-quality ethnic wear and a seamless shopping experience. Please read our return and refund policy carefully before making a purchase.

1. No Return Policy

We do not offer returns on products once delivered.

We request customers to carefully review product details, size charts, and order information before placing an order.

2. Replacement Policy (Damaged / Defective Items Only)

We offer replacement only in case you receive a damaged, defective, or incorrect product.

To request a replacement:

  • Report within 48 hours of delivery

  • Email us at designsmarketing.co@gmail.com

  • Share:

    • Order number

    • Clear photos/videos of the issue

    • Brief description

Process:

  • Our team will review your request

  • If approved, we will arrange a replacement

  • Replacement is subject to product availability

3. Replacement Eligibility Conditions

To qualify for replacement:

  • Item must be unused and unwashed

  • Tags must be intact

  • Must be in original packaging

4. Non-Eligible Cases

Replacement will not be applicable if:

  • Product is damaged due to customer misuse

  • Item has been worn, washed, or altered

  • Request is raised after 48 hours of delivery

5. Refund Policy

  • We do not provide refunds for delivered products

  • Refunds are only applicable if:

    • Replacement is not possible due to stock unavailability

    • Order was cancelled by us

Approved refunds will be processed within 7–10 business days to the original payment method.

6. Exchange Policy

We currently do not offer exchanges for size, color, or preference issues.

7. Shipping Charges

  • Customers are not required to pay for replacement shipping (if approved)

  • Original shipping charges (if any) are non-refundable

8. Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not possible

9. Contact Information

For any support regarding returns, replacements, or refunds:

Brand: Nila Ethnic Nest
Company: Designs Marketing

📧 Email: designsmarketing.co@gmail.com
📞 Phone: +91 9446908514

📍 Address:
DESIGNS MARKETING
984 A, Aryattuparambil Building
KK Road, Pampady
Kottayam, Kerala – 686502, India

GSTIN: 32AAPFD9736R1ZJ