Shipping policy

At Nila Ethnic Nest, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship across:

  • India (Domestic Shipping Only)

For special delivery requests or bulk orders, you can contact us at:
📧 designsmarketing.co@gmail.com

2. Shipping Charges

  • Shipping charges are calculated based on:

    • Delivery location

    • Package weight

    • Order value

  • Final shipping cost will be displayed at checkout before payment.

3. Order Processing Time

  • Orders are processed within 6–7 working days after confirmation

  • Processing may take longer during:

    • Peak seasons

    • Sales periods

    • Public holidays

📌 Processing time is separate from delivery time

4. Estimated Delivery Time

  • Delivery Timeline: 10–12 working days across India

Delivery timelines are estimates and may vary depending on location and logistics conditions.

5. Order Tracking

  • Once shipped, you will receive:

    • A confirmation email/SMS

    • A tracking number

  • Tracking updates may take 24–48 hours to reflect.

6. Possible Delays

Delays may occur due to:

  • Courier/logistics issues

  • Weather conditions

  • Incorrect shipping details

  • Remote location delivery constraints

If your order is significantly delayed, contact us at:
📧 designsmarketing.co@gmail.com

7. Shipping Address Accuracy

  • Please ensure all shipping details are correct while placing the order

  • We are not responsible for delivery issues due to incorrect or incomplete addresses

For changes, contact us immediately after placing the order.

8. Lost or Stolen Packages

Once the order is marked as delivered by the courier, we are not liable for:

  • Lost packages

  • Stolen shipments

However, we will assist you in raising a complaint with the courier partner.

9. Damaged Deliveries

If your order arrives damaged:

  • Report within 48 hours of delivery

  • Email us with:

    • Order number

    • Photos/videos of the damage

📧 designsmarketing.co@gmail.com

Resolution will be provided as per our Return & Replacement Policy.

10. Contact Information

Brand: Nila Ethnic Nest
Company: Designs Marketing

📧 Email: designsmarketing.co@gmail.com
📞 Phone: +91 9446908514

📍 Address:
DESIGNS MARKETING
984 A, Aryattuparambil Building
KK Road, Pampady
Kottayam, Kerala – 686502, India

GSTIN: 32AAPFD9736R1ZJ